Terms of Service
Effective from: 9 August 2026
These Terms of Service ("Terms") form a binding agreement between WEBSTRAKE TECHNOLOGIES LLP, whose registered office is No. 6/7, 2nd Floor, 7th Lane, Pan Rajarathinam Street, Old Washermenpet, Chennai 600021, Tamil Nadu, India ("we", "us", "our"), and the organization that subscribes to Slate ("you", "your", the "Subscriber").
By creating an organization in Slate, by subscribing to a plan, or by using Slate, you accept these Terms. If you do not accept them, do not use Slate.
Slate is a webStrake product and is used with a webStrake account, so the webStrake Account Terms and the webStrake Privacy Policy apply alongside these Terms. Where they deal with the account itself, including how it is created, secured, retained and closed, they prevail over these Terms.
1. Definitions
1.1. "Slate" means our school management platform, including its web application, mobile applications, application programming interfaces, documentation and any updates to them.
1.2. "Organization" means the trust, society, company, firm or proprietor that subscribes to Slate and that operates one or more Schools.
1.3. "School" means an individual school administered by the Organization within Slate.
1.4. "Authorised User" means any person the Organization or a School permits to access Slate, including administrators, teachers and other staff, and parents and guardians.
1.5. "School Data" means all data, records, content and personal data that the Organization, a School or an Authorised User enters into, uploads to or generates within Slate, including records relating to students.
1.6. "Subscription Term" means the period for which a School's subscription has been paid, as shown in the Organization's billing area.
1.7. "DPDP Act" means the Digital Personal Data Protection Act, 2023 and the rules made under it, each as amended from time to time. "Data Fiduciary", "Data Processor", "Data Principal" and "personal data" carry the meanings given to them in that Act.
2. Acceptance, authority and scope
2.1. Slate is licensed to the Organization, not to individuals. The person who creates the Organization represents and warrants that they are duly authorised to accept these Terms on the Organization's behalf and to bind it.
2.2. Authorised Users do not subscribe to Slate independently. They are added by a School, and their access is granted under, and governed by, the Organization's agreement with us.
2.3. Where you access Slate as a member of staff, or as a parent or guardian, you accept these Terms as they apply to your own use of Slate, being in particular clauses 7.4 (credentials), 7.5 (acceptable use), 10 (ownership), 14 (disclaimers), 15 (limitation of liability) and 19 (law and arbitration). The obligations concerning plans, fees, School Data and the Organization's compliance duties are obligations of the Organization and of the School, and are not undertaken by you personally.
2.4. Students do not hold Slate accounts and do not accept these Terms.
2.5. We may require acceptance of an updated version of these Terms as a condition of continued access, in accordance with clause 18.
3. The service, plans and modules
3.1. Slate comprises modules which may include admissions, attendance, fees, academics and examinations, transport, communication, reporting and others offered from time to time.
3.2. The modules a School may use depend on the plan it has subscribed to and on the number of students recorded for that School. Plans, prices and the modules each plan includes are shown at the time of purchase and in the Organization's billing area.
3.3. You may upgrade to a higher plan at any time. Charges for an upgrade are calculated as described in the billing area at the time of the upgrade.
3.4. We may add modules to a plan and may change the composition of plans offered in future. We will not withdraw a module from a School's current Subscription Term, save where clause 3.5 applies.
3.5. We may change, suspend, restrict or discontinue any part of Slate, including within a Subscription Term, where reasonably required for legal, regulatory, security, safety or technical reasons, or where a third party service on which that part depends ceases to be available to us.
3.6. Slate is offered for the administration of schools in India. We make no representation that Slate is appropriate, available or compliant for use in any other jurisdiction.
4. Fees, taxes and payment
4.1. Subscriptions are charged annually, per School, in advance.
4.2. The price depends on the plan and on the student band into which the School falls. The price shown at the time of purchase is the price for that Subscription Term.
4.3. A one-time onboarding setup fee may apply when a School is first onboarded. Where it applies, it is shown before payment is taken. Setup fees are not refundable once onboarding work has been carried out.
4.4. Taxes are applied as required under Indian law and are shown with the price.
4.5. If a School's student numbers move it into a higher band, the price for its next Subscription Term will reflect that band.
4.6. All amounts are payable in Indian Rupees. You are responsible for any bank, gateway or currency charges incurred in making payment to us.
4.7. Cancellation and refunds are governed by our Refund Policy, which forms part of these Terms.
4.8. Where a subscription is not paid when due, we may suspend access under clause 12 without prejudice to any other remedy.
5. Free trial
5.1. We may, at our sole discretion, grant a School access to Slate on a trial basis before it takes a paid plan. We decide whether to offer a trial, its duration and when it ends, and we may limit each Organization to one trial.
5.2. Where an onboarding setup fee applies to a School, it is charged as described in clause 4.3 and remains payable during a trial. Payment of a setup fee does not convert a trial into a paid Subscription Term.
5.3. A trial is provided "as is", with no commitment as to uptime, support response times or continued availability of any module, and we may change or withdraw modules during a trial without notice.
5.4. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with a trial is limited to the setup fee actually paid for that trial, or to nil where no setup fee was charged.
5.5. A trial does not renew automatically. To continue using Slate after a trial ends, the School must subscribe to a paid plan at the price then in effect.
5.6. Because trial data is held at our cost, we may delete it earlier than the period described in clause 13.5 and in our Data Deletion page if the School does not take a paid plan, provided we give reasonable notice before doing so.
5.7. Every other provision of these Terms, including your obligations, our disclaimers and your indemnity, applies in full during a trial.
6. School Pilot Program
6.1. A School enrolling with Slate for the first time and granted free access under our "School Pilot Program" on or before 1 December 2026 is subject to this clause 6 in addition to the remainder of these Terms. This clause is separate from clause 5 and does not apply to trials.
6.2. Pilot access is free of charge for the period we state to the School on enrolment. We may shorten, extend, suspend or terminate the School Pilot Program, or any School's participation in it, at any time and without assigning a reason.
6.3. Where an onboarding setup fee applies to a School on the School Pilot Program, it is charged as described in clause 4.3 and remains payable regardless of participation.
6.4. Pilot access is provided "as is", with no commitment as to uptime, support response times or continued availability of any module. The modules available during a pilot may differ from those available on a paid plan and may change during the pilot period.
6.5. Participation confers no right to continued free use of Slate. To continue using Slate after the pilot period, the School must take a paid plan. If it does not, access ends and removal of School Data follows clause 13.5 and our Data Deletion page.
6.6. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the School Pilot Program is limited to the setup fee actually paid, or to nil where no setup fee was charged.
6.7. We may decline to admit a School into the School Pilot Program, or terminate its participation, at our discretion. Nothing in this clause affects the terms of any paid subscription taken separately.
6.8. Every other provision of these Terms, including your obligations, our disclaimers and your indemnity, applies in full during a pilot period.
7. Your responsibilities
The Organization and each School decide what is recorded in Slate. The following obligations accordingly rest with you.
7.1. Notices and consents. You will inform students, parents, guardians and staff of what your School records about them, and will obtain consent where the law requires it, including verifiable parental consent for children where required under the DPDP Act. This obligation rests with the School as Data Fiduciary and not with us.
7.2. Lawfulness and accuracy. You will ensure that you have the right to enter into Slate everything you enter, that School Data is accurate, lawful and kept up to date, and that records are corrected when a Data Principal notifies you that they are inaccurate.
7.3. Access management. You will grant each Authorised User only the role and duties their function genuinely requires, and will withdraw access promptly when a person ceases to hold that function.
7.4. Credentials. Sign-in credentials are personal and must be kept confidential and not shared. You are responsible for all activity conducted under the Organization's and its Authorised Users' accounts.
7.5. Acceptable use. You will use Slate lawfully and solely for the administration of your School. You will not, and will not permit any person to: attempt to breach, probe or circumvent the security of Slate; reverse engineer, decompile or disassemble Slate save to the extent that restriction is unenforceable at law; resell, sublicense, rent or provide Slate as a service to any third party; introduce malicious code; conduct load, penetration or vulnerability testing without our prior written consent; scrape, harvest or extract data by automated means beyond the interfaces we provide; use Slate to store or transmit unlawful, infringing, obscene or abusive content; or use Slate to send unsolicited commercial communications.
7.6. Regulatory compliance. You remain solely responsible for compliance with the requirements of your board, regulator or any applicable statute, including the maintenance of statutory registers and records, whether or not Slate is used for that purpose.
7.7. Verification of outputs. You will verify the accuracy of any report, statement, certificate, progress card, receipt, attendance record or other output produced by Slate before relying on it, submitting it to a third party or issuing it to a Data Principal.
8. Personal data and our role
8.1. Roles. For School Data, the School (and the Organization operating it) is the Data Fiduciary and we act as a Data Processor, processing School Data solely on your documented instructions. For information relating to the Organization's own relationship with us, such as subscription, billing and support records, we act as a Data Fiduciary. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
8.2. Instructions. Your use of Slate, together with these Terms and any written instruction we accept, constitutes your documented instructions to us. We will not process School Data for any purpose other than providing, maintaining, securing and supporting Slate, and meeting our legal obligations. We will inform you if in our opinion an instruction infringes applicable law.
8.3. Confidentiality of personnel. We will ensure that our personnel authorised to process School Data are bound by appropriate obligations of confidentiality and are granted access only to the extent necessary to perform their duties.
8.4. Security. We will implement and maintain reasonable technical and organisational security safeguards appropriate to the risk, including encryption of data in transit, role-based and duty-based access control within Slate, access logging, and regular backups. You acknowledge that no method of transmission or storage is completely secure and that clause 14 applies.
8.5. Personal data breach. We will notify the Organization of any personal data breach affecting its School Data without undue delay, and in any event within five (5) days of our becoming aware of it, and will provide the information reasonably available to us to assist the Organization in meeting its own notification obligations. The Organization remains solely responsible for any notification it is required to make to the Data Protection Board of India or to affected Data Principals. Our notification is not an acknowledgement of fault or liability.
8.6. Sub-processors. You authorise us to engage sub-processors to provide Slate. These comprise our hosting and infrastructure providers, and the providers we use for online fee payments (Cashfree), SMS delivery (MSG91), email delivery (Brevo), push notifications and analytics, in each case receiving only what is necessary for that function. We remain responsible to you for the performance of our sub-processors, and we will impose data protection obligations on them no less protective than those in this clause 8. A current list of sub-processors is available on request to [email protected]. We may change sub-processors and will notify the Organization of a material change.
8.7. Assistance and Data Principal requests. We will provide reasonable assistance, at your cost where the assistance is substantial, in responding to requests from Data Principals and to enquiries from a regulator. Requests from Data Principals about School Data must be directed to the School; we will not act on such a request received directly from an individual and will refer the individual to the School.
8.8. Return and deletion. On expiry or termination of a subscription, School Data is retained and then deleted in accordance with clause 13.5. You are responsible for exporting the School Data you require before that period expires. Copies retained in routine backups are removed as those backups age out, and we may retain data where retention is required by law.
8.9. Records and audit. We will make available, on reasonable written request and no more than once in any twelve month period, the information reasonably necessary to demonstrate our compliance with this clause 8. This obligation does not entitle you or your representatives to access our premises, systems, source code, security testing results or any information relating to another customer.
8.10. Children's data. We do not use School Data for advertising, do not permit behavioural tracking or targeted advertising directed at children, and display no advertising in Slate.
8.11. Feedback and support diagnostics. Slate includes a feedback tool which a user of your School may choose to use to report a problem, ask for something, or tell us what is working. When they do, we receive the message they write and the Slate page they were on, together with a picture of that page and a voice recording only where that user has chosen to attach them. A picture of a page may contain School Data displayed on that page. You instruct us to receive and process such material as School Data under this clause 8, for the sole purpose of supporting, maintaining and improving Slate. It is accessible only to our support and engineering personnel. We will not use it for advertising, will not use a voice recording to identify any individual by their voice, and will not use it to train automated systems. A picture or recording is deleted once we have finished dealing with the feedback, normally within five (5) days, and in any event when the feedback is deleted. The message itself is retained as a support record under this clause 8.
9. Our responsibilities
9.1. We will provide Slate with reasonable skill and care and will handle School Data as described in clause 8 and our Privacy Policy.
9.2. We may carry out planned or emergency maintenance. Where reasonably practicable we will give advance notice of planned maintenance.
9.3. We do not commit to any service level, uptime percentage or support response time unless expressly agreed in a separate written agreement signed by us.
10. Intellectual property
10.1. School Data belongs to the Organization and to the School that created it. We claim no ownership of it.
10.2. We, and our licensors, own all right, title and interest in Slate, including its software, source code, design, user interface, documentation, trade marks and all associated intellectual property rights. Nothing in these Terms transfers or grants any such right to you, other than the limited, non-exclusive, non-transferable right to use Slate during a Subscription Term in accordance with these Terms.
10.3. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, back up and display School Data, and to create derivative works of it, solely to the extent required to provide, secure, support and improve Slate for you and as described in our Privacy Policy.
10.4. We may generate and use aggregated and de-identified statistical information derived from use of Slate, provided that it does not identify the Organization, a School or any Data Principal.
10.5. If you provide feedback or suggestions about Slate, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you.
11. Confidentiality
11.1. Each party may receive information of the other which is marked confidential or which a reasonable person would regard as confidential. Each party will keep such information confidential, use it only for the purposes of these Terms, and disclose it only to those of its personnel and advisers who need it and who are bound by equivalent obligations.
11.2. This clause does not apply to information which is or becomes public other than by breach of this clause, which was lawfully known to the recipient without obligation of confidence, or which is required to be disclosed by law, a court or a regulator.
12. Suspension
12.1. We may suspend or restrict access to Slate, in whole or in part, where: a subscription or other amount due is unpaid; Slate is being used unlawfully or in breach of these Terms; or use presents a risk to other users, to the security, integrity or availability of Slate, or to our infrastructure.
12.2. Where reasonably practicable we will give notice before suspending and an opportunity to remedy, but we may suspend immediately where the nature of the risk requires it.
12.3. Suspension does not relieve you of the obligation to pay amounts due for the Subscription Term, and we are not liable for any loss arising from a suspension made in accordance with this clause.
13. Term and termination
13.1. These Terms take effect on acceptance and continue while any Subscription Term, trial or pilot period is in force.
13.2. You may elect not to renew at the end of a Subscription Term. Except as provided in the Refund Policy, fees paid are non-refundable.
13.3. Either party may terminate for material breach by the other which is not remedied within thirty (30) days of written notice specifying the breach.
13.4. We may terminate immediately on notice where you become insolvent, where continued provision would place us in breach of law, or where you commit a breach of clause 7.5 that is incapable of remedy.
13.5. On expiry or termination, access to Slate ends. We retain School Data for twelve (12) months from the end of the Subscription Term so that a late-renewing School does not lose its history and so that you have time to export it. After that period the Organization may request deletion, and we may delete School Data without further notice. Removal is described in our Data Deletion page. Please export everything you need before the end of that period.
13.6. Clauses 4 (in respect of amounts accrued), 8.8, 8.9, 10, 11, 14, 15, 16, 17, 19 and 20 survive termination.
14. Disclaimers
14.1. SLATE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES, CONDITIONS, REPRESENTATIONS AND TERMS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT.
14.2. WE DO NOT WARRANT THAT SLATE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY OUTPUT WILL BE ACCURATE OR COMPLETE, OR THAT ANY COMMUNICATION SENT THROUGH SLATE WILL BE DELIVERED.
14.3. Slate is a record-keeping and administrative tool. It does not replace your School's own duty to maintain statutory records or to comply with the requirements of its board or regulator, and every decision taken by a School using Slate, including any decision concerning a student, remains the School's decision alone.
15. Limitation of liability
15.1. Subject only to clause 15.4, and to the fullest extent permitted by law, we will have no liability whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise, for any of the following, however arising and whether or not foreseeable:
(a) loss of profit, revenue, business, contracts, anticipated savings, goodwill or reputation;
(b) loss, corruption, unavailability or inaccuracy of School Data or of any other data;
(c) any error, omission, delay, miscalculation or inaccuracy in any attendance record, fee computation, receipt, mark, grade, rank, progress card, certificate, report, statement, timetable, notice or other output generated by Slate, and any consequence of a School, a Data Principal or a third party acting or failing to act on such an output;
(d) failure, delay, non-delivery, misdelivery or duplication of any SMS, email, push notification or in-app message, whether sent by us or by a third party provider on our behalf;
(e) failure, delay, error or unavailability of any payment gateway, bank or payment instrument, any failed, duplicated, reversed or fraudulent payment, or any chargeback;
(f) unavailability, interruption, degradation, suspension or discontinuation of Slate or of any module, or any act or omission of a third party service on which Slate depends;
(g) unauthorised access to, or disclosure of, School Data arising from an Authorised User's act or omission, a shared or compromised credential, a failure to withdraw access, or a role or duty assigned by the School;
(h) anything entered into Slate by the Organization, a School or an Authorised User, and any regulatory, disciplinary or legal consequence of it;
(i) any failure by the Organization or a School to give a notice, obtain a consent, or otherwise comply with the DPDP Act or any other applicable law; and
(j) any indirect, special, incidental, consequential, exemplary or punitive loss.
15.2. Subject only to clause 15.4, and to the fullest extent permitted by law, our total aggregate liability arising out of or in connection with Slate and these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and whether in respect of one claim or a series of connected claims, is limited to the amount actually paid by you to us for the Subscription Term of the affected School in which the event giving rise to the claim first occurred, or where no amount has been paid for that School, to nil.
15.3. Each limitation and exclusion in this clause 15 operates separately. If any is held to be unenforceable, the remainder continue to apply.
15.4. Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct, and nothing in these Terms removes any right you have under Indian consumer law that cannot be contracted out of.
15.5. No claim may be brought under these Terms more than twelve (12) months after the date on which the claimant first became aware, or ought reasonably to have become aware, of the facts giving rise to it, save where a longer period is required by law.
15.6. You acknowledge that the fees payable for Slate reflect the allocation of risk set out in this clause 15, and that we would not enter into these Terms on the fees charged without it.
16. Indemnity
16.1. You will indemnify, defend and hold harmless us, our affiliates and our respective directors, officers, employees and agents against all claims, demands, proceedings, damages, losses, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:
(a) School Data, including any allegation that it infringes the rights of, or has caused harm to, any person;
(b) your use of Slate in breach of these Terms or of applicable law;
(c) any failure by you to give a notice, obtain a consent, or otherwise discharge your obligations as a Data Fiduciary under the DPDP Act;
(d) any act or omission of an Authorised User; and
(e) any claim brought against us by a student, parent, guardian, member of staff or regulator in respect of a School's records or a School's decision.
16.2. We will notify you of any claim to which this clause applies, permit you to assume its conduct with counsel reasonably acceptable to us, and provide reasonable assistance at your cost. You will not settle any claim in a way that imposes an obligation or admission on us without our prior written consent.
17. Force majeure
17.1. We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including act of God, fire, flood, epidemic, war, civil unrest, act or order of government or of a regulator, strike, failure of telecommunications, internet, power or cloud infrastructure, cyber attack, or the failure or withdrawal of a third party service on which Slate depends.
18. Changes to these Terms
18.1. We may amend these Terms from time to time.
18.2. Where an amendment materially affects you, we will notify the Organization before it takes effect. An amendment takes effect for a School at the start of its next Subscription Term, or on the date stated in the notice, whichever is later, except where the amendment is required to comply with law or to address a security risk, in which case it takes effect on the date stated.
18.3. We may require an Authorised User to accept an amended version of these Terms before continuing to use Slate. Continued use of Slate after an amendment takes effect constitutes acceptance of it.
19. Law, jurisdiction and arbitration
19.1. All disputes, differences and claims arising out of these Terms, whether during their subsistence or thereafter, shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any statutory amendment thereof, or any other Act governing arbitration. The dispute shall be referred to the sole arbitration of an arbitrator nominated by Prism ADR Nexus Private Limited ("Prism ADR"), an independent institution presently having its office at Office No. 11A, 11th Floor, Raintree Place, Door No. 7, Mc. Nichols Road, Chetpet, Chennai 600 031.
19.2. The proceedings shall be governed by the Rules and Regulations of the Arbitration and Conciliation Act, as amended, together with the rules of the arbitral institution, as the case may be, and as amended from time to time.
19.3. The seat and venue of arbitration shall be Chennai, India, and the language of the arbitration shall be English. The proceedings may be conducted on any online platform as desired by the arbitral institution or by the arbitrator.
19.4. The award given by the sole arbitrator shall be final and binding on the parties. If the arbitrator to whom the matter has been referred dies or is unable to act for any reason, Prism ADR shall nominate another person to act as arbitrator, and that person shall continue the reference from the stage at which the predecessor left it.
19.5. Nothing in this clause prevents either party from applying to a court for interim or injunctive relief.
19.6. Subject to this clause 19, these Terms are governed by the laws of India, and the courts at Chennai have exclusive jurisdiction.
20. General
20.1. Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, the Refund Policy, the Data Deletion page, the webStrake Account Terms and the webStrake Privacy Policy, constitute the entire agreement between the parties in respect of Slate and supersede all prior discussions, proposals and representations.
20.2. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or transfer of all or substantially all of our business.
20.3. Severability. If any provision is held invalid or unenforceable, it is to be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.
20.4. Waiver. A failure or delay in exercising a right is not a waiver of it, and no single exercise prevents any further exercise.
20.5. No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between the parties.
20.6. Third parties. No person other than the parties has any right to enforce these Terms.
20.7. Notices. Notices to us must be sent to [email protected] or to our registered office. Notices to you may be given by email to the address held for the Organization or by notification within Slate, and are deemed received on the day of sending.
20.8. Language. These Terms are drawn up in English, which governs their interpretation.
21. Contact
Write to [email protected] with any question about these Terms.